FAQ – Business Partnership

General Partnership

It’s simple. Register for an account and the updated pricing for business will be shown on our product pages. 

 

We have the right to verify/disable each account. It’s best to use an @company.com email.

Yes. You can view the discount chart here. Simply add items to your cart and we will calculate the discount pricing automatically. Additionally, you can mix and match our book styles.

 

Ordering in bulk allows you to control your up-sell pricing and also when, how and what you include in the delivery of The Motion Books for your wedding, event or business customers.

 

Personalized video books do not benefit from bulk pricing.

Yes, you can have your customers order directly from us. If you provide them an online version of the video link, they can include that in the product options when ordering and we’ll preload the video on their device before shipping it to them. 

 

To benefit most from this approach, sign up for our affiliate program to make sure you also receive a cut from that sale. 

This is probably the best approach. You can up-sell The Motion Books in your packages (we recommend $120-$150) and fulfill your orders directly with us benefitting from business pricing and direct to customer shipping. 

 

While ordering, you can provide us the online video link and we will preload the video book with your customers video. Your customers will receive The Motion Books ready to open and enjoy!

 

Keep in mind, you can order any of our predesigned book titles or personalize the book title with your customers names (or any other book title). 

Customization

You are able to personalize the cover of The Motion Books with your customers names (or any other titles). The personalization options and limitations are found on the product page here: https://themotionbooks.com/personalized-tmb/

Affiliate Partnership

This is exciting. You can create an affiliate account here: https://themotionbooks.com/affiliate/

 

You will receive an initial email that confirms your account creation, however, we manually approve each account.

You will earn 3% of each sale that is made using your referral link. To increase your payout amount, reach out to us and we will evaluate your proposition. 

Log into your affiliate dashboard and find “Generate Link” in the affiliate dashboard menu. On top of that page, you will find your referral URL.

You can also generate an affiliate link for any prodcut/page on our website. You will use that link to promote our products online. 

 

If you want to customize the ID, reach out to us and we can change it to a unique referral ID that will work for you. 

Log into your affiliate dashboard. You can view your recent clicks using your affiliate link and recent commissions. Additionaly, you can mange other settings in your affiliate dashboard as well. 

Returns

We like simplicity so we have tried to keep our return policy as straight forward as possible. Upon receiving an order, you have 14 days from delivery to request a return by email (please see the 3 exceptions to our return policy below).  

 

Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied.

 

You may send your purchases back using the provider of your choice. Please ship returns to:

 

THE MOTION BOOKS LLC – RETURNS
6929 Sunrise Blvd.
Suite 205
Citrus Heights, CA 95610

 

Upon receiving the item in like-new and unused condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s). Shipping fees paid by the customer are not refundable.  

 

Three exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Item(s)” on the product page or any items that are custom order and/or personalized.  

 

International Returns: We are unable to accept returns on any international orders due to customs, shipping and duty fees. All orders shipped to international destinations are final sale. 

It is very important you inspect your order upon arrival. In the very rare situation where your order would arrive damaged, we will replace the item or, in the event a replacement is not available, issue a full refund.  We do ask that you inspect all shipments when they arrive.  All damages must be reported to us within 3 business days in order to qualify for a refund or replacement. If an item is found damaged, please retain all packaging and email us [email protected].

Shipping

Most orders over $85 will qualify for free shipping within the contiguous US!  

Yes, we have shipped The Motion Books to many countries. Shipping costs are calculated during checkout. We really recommend purchasing in bulk as that lowers the per-unit cost.

The lead time for non-custom orders is usually 1-3 business days. 

 

After your order ships, transit time depends on the destination and the selected shipping speed.  Within the continental United States, Free shipping times vary from 3-10 business days and standard Ground shipping takes 1-6 business days.  If you need something expedited, we also offer 3-Day, 2-Day and Overnight shipping on most of our items.  Selecting a faster shipping method will not change the lead time, but will speed up the shipping process.

If you want to cancel or change your order please email us as soon as possible to [email protected]. We will make every effort to accommodate your request.