FAQ

General

The Motions Books are wedding and other event albums with an embedded video player and speakers. It’s the perfect family album to share your wedding video, engagement video, elopement video or any other video right at your fingertips. The Motion Books are also referred to as video books, video albums, playbooks and video brochures. 

You can email us any time at: [email protected]. We work very hard to reply to all emails as quickly as possible.

We are actively developing The Motion Books so many more styles and book titles will soon follow (estimated mid-Feb 2021). Do you have an idea for a video book style and a book title? Simply email us with your idea and you might actually see it appear on our store.  

Technical

Just connect this video book to any computer with the provided micro USB cable (included) and upload your video onto the device, just like how you would do it with any other USB drive. You can easily drag and drop new video files onto it or delete old video files off of it.

The Motion Books plays all standard files types like .mp4 and .mov. The same video format that is used to upload to social media sites like YouTube, Vimeo and Facebook will work best on the device.

All HD video formats work with The Motion Books. We recommend encoding your videos to 1080p (16×9 aspect ratio) as the videos will look perfect this way. 720p will also work. 

The battery lasts for about 2 hours. It can last on standby for about 9 months on a full charge. The Motion Books are shipped partially charged so a full charge is recommended before enjoying your video book.

It charges with a standard micro USB cable which is supplied. Simply connect the device to a computer to charge (it should enter charging mode after a period of inactivity) or connect it to a standard USB charger.

DO NOT FORMAT THE DEVICE. This will break the software we use and void your warranty. If you want to remove files from The Motion Books, select the files you want to delete and move them to trash. Afterward, simply empty your computer trash before ejecting The Motion Books and disconnecting the USB cable. 

You can organize the videos on The Motion Books and have them play in a certain order by simply renaming and adding a number before each file. Files starting with the lowest number will always play first followed by the next videos. You can also organize the videos using an alphanumeric order.

This is a very technical question, but we recommend an 8mbps bitrate. It’s the perfect balance between file size and the quality for a 7″ display. 

Yes. Simply press and hold the “fast forward” button and the video will start fast forwarding. Pressing the fast forward button once will simply skip to the next video on the device. 

Customization

Yes. We have a white labeled (no logo and titles) devices available for purchase. 

Not yet. Customization is coming soon. You will be able to change the logo on the back to your own logo and also the title on the front to what ever your want (some limitations will apply). We are currently building the system to make that possible.

Returns

We like simplicity so we have tried to keep our return policy as straightforward as possible.  Upon receiving an order, you have 15 days from delivery to request a return by email (please see the 3 exceptions to our return policy below).  

 

Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied.

 

You may send your purchases back using the provider of your choice. Please ship returns to:

 

THE MOTION BOOKS
Attn: RETURNS
6929 Sunrise Blvd.
Suite 205
Citrus Heights, CA 95610

 

Upon receiving the item in like-new and unused condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s). Shipping fees paid by the customer are not refundable.  

 

Three exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Item(s)” on the product page or any items that are custom order and/or personalized.  

 

International Returns: We are unable to accept returns on any Canadian orders due to customs, shipping and duty fees. All orders shipped to Canada or other international destinations are final sale. 

It is very important you inspect your order upon arrival. In the very rare situation where your order would arrive damaged, THE MOTION BOOKS will replace the item or, in the event a replacement is not available, issue a full refund.  We do kindly ask that you inspect all shipments with 3 business days of arriving.  All damages must be reported to THE MOTION BOOKS within 3 business days in order to qualify for a refund or replacement: [email protected]. If an item is found damaged, please retain all packaging. 

Shipping

Most orders over $85 will qualify for free shipping within the contiguous US!  

The lead time for non-custom order is usually 1-3 business days. 

 

After your order ships, transit time depends on the destination and the selected shipping speed.  Within the continental United States, Free shipping times vary from 3-10 business days and standard Ground shipping takes 1-6 business days.  If you need something expedited, we also offer 3-Day, 2-Day and Overnight shipping on most of our items.  Selecting a faster shipping method will not change the lead time, but will speed up the shipping process.

If you want to cancel or change your order please email us as soon as possible: [email protected].  We will make every effort to accommodate your request.