FAQ

General

The Motions Books are wedding and other event video albums with an embedded video player and speakers. It’s the perfect family album to share your wedding video, engagement video, elopement video or any other video right at your fingertips. The Motion Books are also referred to as video books, video albums, film books, playbooks and video brochures. 

You can email us any time at: [email protected]. We work very hard to reply to all emails as quickly as possible.

We are actively developing The Motion Books so many more styles and book titles will soon follow. In the meantime check out our available styles here: https://themotionbooks.com/products/

Do you have an idea for a video book style and a book title? Simply email us with your idea and you might actually see it appear on our store.

Technical

Just connect this video book to any computer with the provided micro USB cable (included) and upload your video onto the device, just like how you would do it with any other USB drive. You can easily drag and drop new video files onto it or delete old video files off of it.

Watch our tutorial video to learn more about using The Motion Books for the first time: https://themotionbooks.com/learn/

Of course. The Motion Books acts as a USB device so can load as many videos as you want onto the device (up to 4GB). 

You can load about 2 hours of videos onto the device. However, the length of the video(s) is truly limited by the 4GB of internal memory. That is the optimal amount of space  needed to enjoy short form videos on The Motion Books. 

We recommend videos up to 15 minutes in length for the best experience. There should be plenty of memory for your wedding highlight films or any other short form videos. 

The Motion Books plays all standard files types like .mp4 and .mov. The same video format that is used to upload to social media sites like YouTube, Vimeo and Facebook will work best on the device. 

All HD video formats work with The Motion Books. We recommend encoding your videos to 1080p (16×9 aspect ratio) as the videos will look perfect this way. 720p will also work. 4K or Ultra HD (UHD) files do not currently work on The Motion Books.  

The battery lasts for about 2 hours. It can last on standby for about 9 months on a full charge. The Motion Books are shipped partially charged so a full charge is recommended before enjoying your video book.

It charges with a standard micro USB cable which is supplied. Simply connect the device to a computer to charge (it should enter charging mode after a period of inactivity) or connect it to a standard USB charger.

DO NOT FORMAT THE DEVICE. This will break the software we use and void your warranty. If you want to remove files from The Motion Books, select the files you want to delete and move them to trash. Afterward, simply empty your computer trash before ejecting The Motion Books and disconnecting the USB cable. 

You can organize the videos on The Motion Books and have them play in a certain order by simply renaming and adding a number before each file. Files starting with the lowest number will always play first followed by the next videos. You can also organize the videos using an alphanumeric order.

This is a very technical question, but we recommend an 8mbps bitrate. It’s the perfect balance between file size and the quality for a 7″ display.

Bitrates over 10mbps (10kbps) will cause the video to slightly delay behind the audio overtime when watching the video on the device. Additionally, it will cause an unnecessary drain on the battery reducing the viewing time on the device. 

Yes. Simply press and hold the “fast forward” button and the video will start fast forwarding. Pressing the fast forward button once will simply skip to the next video on the device. 

The Motion Books video books supports videos best in a 16×9 aspect ratio. Other aspect ratios (like super widescreen) are stretched to fit the screen. 

The solution to fix this is to re-encode the video with “black bars,” this way the video is in an embedded 16×9 aspect ratio. 

You might have uploaded a non compatible video file onto The Motion Books. Check that your video is NOT in 4K resolution and is up to 1920×1080 resolution. Anything larger will not play on the device.

You can check you video resolution by viewing the file information. On Mac, right click on the video file and select “Get Info.” You will find the dimensions of the video here in the popup (you might have to open the “More Info” arrow to view the video dimensions. On PC, right click on the video file, select properties from the drop-down menu. On the video property screen, select the details tab. The details tab will show you the resolution of the video.

Customization

Yes. We have a white labeled (no logo and titles) devices available for purchase. 

Not yet. Customization is coming soon. You will be able to change the logo on the back to your own logo and also the title on the front to what ever your want (some limitations will apply). We are currently building the system to make that possible. 

 

If you simply want to personalize the front cover with text, you can do that here: https://themotionbooks.com/shop/personalized-tmb/

Gift Cards

Yes. Digital e-gift cards can be purchased here (https://themotionbooks.com/shop/gift-card/) so that your recipient can choose a book style and even preload The Motion Books with their video at a later time. 

We recommend purchasing a $100 gift card as that will cover the price of our predesigned video books. 

To gift a physical gift card, simply put your own email address as the recipient email and you’ll receive an email with a PDF of the E-Gift Card. Print and gift the card however you would like to include it in your physical gift. 

The printable PDF will have a gift card code and also a QR code that your recipient can simply scan with their camera on their phone. Doing this will take them to The Motion Books website and auto apply the gift card code (so no typing necessary). 

Shipping

Most orders over $99 will qualify for free shipping within the contiguous US!  

Yes. We currently ship to United States (US), United States Minor Outlying Islands, Canada, United Kingdom (UK), Australia, New Zealand and Australia. 

We have shipped to other countries like the Ukraine, Russia etc. Please reach out to us and we will make it happen. 

The lead time for non-custom (non-personalized) order is usually 2-3 business days.

After your order ships, transit time depends on the destination and the selected shipping speed.  Within the continental United States, Free shipping times vary from 3-10 business days and Priority Mail from 1-3 business days. If you need something expedited shipping on most of our items.  Selecting a faster shipping method will not change the lead time, but will speed up the shipping process.

If you want to cancel or change your order please email us as soon as possible: [email protected].  We will make every effort to accommodate your request.

Returns

We like simplicity so we have tried to keep our return policy as straightforward as possible.  Upon receiving an order, you have 15 days from delivery to request a return by email (please see the 3 exceptions to our return policy below).  

Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied.

You may send your purchases back using the provider of your choice. Please ship returns to:

THE MOTION BOOKS
Attn: RETURNS
6929 Sunrise Blvd.
Suite 205
Citrus Heights, CA 95610

Upon receiving the item in like-new and unused condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s). Shipping fees paid by the customer are not refundable.  

Three exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Item(s)” on the product page or any items that are custom order and/or personalized.  

International Returns: We are unable to accept returns on any Canadian orders due to customs, shipping and duty fees. All orders shipped to Canada or other international destinations are final sale. 

It is very important you inspect your order upon arrival. In the very rare situation where your order would arrive damaged, THE MOTION BOOKS will replace the item or, in the event a replacement is not available, issue a full refund.  We do kindly ask that you inspect all shipments with 3 business days of arriving.  All damages must be reported to THE MOTION BOOKS within 3 business days in order to qualify for a refund or replacement: [email protected]. If an item is found damaged, please retain all packaging. 

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