FAQ

Just connect this video book to any computer with the provided micro USB cable (included) and upload your video onto the device, just like how you would do it with any other USB drive. You can easily drag and drop new video files onto it or delete old video files off of it.

Watch our tutorial video to learn more about using The Motion Books for the first time: https://themotionbooks.com/learn/

Of course. The Motion Books acts as a USB device so can load as many videos as you want onto the device (up to 4GB). 

You can load more than 3 hours of videos onto the video book. However, the length of the video(s) is truly limited by the 4GB of internal memory. 

We recommend videos up to 15 minutes in length for the best experience. There should be plenty of memory for your wedding highlight films or any other short form videos. 

All HD video formats work with The Motion Books. We recommend encoding your videos to 720p (16×9 aspect ratio) as the videos will look perfect this way. 1080p will also work. 4K or Ultra HD (UHD) files do not currently work on The Motion Books.  

Use our auto convertor to convert your video into a format, ratio and resolution that works best with The Motion Books.

The battery lasts for about 4 hours. It can last on standby for about 12 months on a full charge. The Motion Books are shipped partially charged so a full charge is recommended before enjoying your video book.

It charges with a standard micro USB cable which is supplied. Simply connect the device to a computer to charge (it should enter charging mode after a period of inactivity) or connect it to a standard USB charger.

DO NOT FORMAT THE DEVICE. This will break the software we use and void your warranty. If you want to remove files from The Motion Books, select the files you want to delete and move them to trash. Afterward, simply empty your computer trash before ejecting The Motion Books and disconnecting the USB cable. 

You can organize the videos on The Motion Books and have them play in a certain order by simply renaming and adding a number before each file. Files starting with the lowest number will always play first followed by the next videos. You can also organize the videos using an alphanumeric order.

This is a very technical question, but we recommend up to 8mbps bitrate. It’s a good balance between file size and the quality for a 7″ display.

Bitrates over 10mbps (10kbps) will cause the video to slightly delay behind the audio overtime when watching the video on the device. Additionally, it will cause an unnecessary drain on the battery reducing the viewing time on the device. We recommend an ideal bitrate of 5mbps.

Yes. Simply press and hold the “fast forward” button and the video will start fast forwarding. Pressing the fast forward button once will simply skip to the next video on the device. 

The Motion Books video books supports videos best in a 16×9 aspect ratio. Other aspect ratios (like super widescreen) are stretched to fit the screen. 

The solution to fix this is to re-encode the video by adding “black bars,” this way the video is in an embedded 16×9 aspect ratio. An easy to follow tutorial is available that uses a free application to re-encode your video files and fix the aspect ratio to look perfect on The Motion Books.

You can also try our auto convertor that will convert your video into a format, ratio and resolution that works best with The Motion Books.

If you see a “NO FILES FOUND” error, you might have uploaded a non compatible video file onto The Motion Books. Check that your video is NOT in 4K resolution and is up to 1920×1080 resolution. Any video format larger will not play on the device.

You can check you video resolution by viewing the file information. On Mac, right click on the video file and select “Get Info.” You will find the dimensions of the video here in the popup (you might have to open the “More Info” arrow to view the video dimensions. On PC, right click on the video file, select properties from the drop-down menu. On the video property screen, select the details tab. The details tab will show you the resolution of the video.

Try our auto convertor that will convert your video into a format, ratio and resolution that works best with The Motion Books.

A more advanced tutorial is also available that uses a free application to encode your video files that work on The Motion Books.

If your video is over 4GB but under 3 hours long, we can make it work.

Our online convertor converts your videos into a format and size that fits onto The Motion Books. 

For videos over 2 hours long, reach out to our support team and we’ll convert the video for you manually.